Metaspins accepts a utility bill, bank statement or government-issued letter as Proof of Address when it shows your full name and residential address, was issued within the last three months, and has all four corners clearly visible.
Document checklist
- Your full name is visible.
- Your residential address is visible.
- The issue date is within the preceding three months.
- The full document and all four corners are visible.
- Text and details are clear enough to read.
Submission
Follow the verification request and upload through the secure verification page: https://metaspins.com/account/preferences#kyc-verification. The provider or accounts team reviews the actual document; meeting this checklist does not guarantee approval of every individual submission.
If rejected
Follow any explanation in the verification email. A disputed rejection, inability to provide an accepted document, or missed-deadline case should be reviewed by a human. Use Live Chat or support email for assistance; do not upload the document into public chat.
Metaspins verification reviews usually take around 15 minutes after documents are received. This is an estimate; unclear documents, additional checks or manual review can take longer.
Status updates
Watch the email linked to your account, including spam, for completion messages or requests from the accounts team. Verification status is communicated by email; contact support if you need receipt or review status checked.
Response deadline
Respond to or acknowledge a KYC request within 30 days. That deadline does not mean every review takes 30 days or that a case outcome is automatic at the deadline.
When support should review
Contact support if the request, received-document status or next step is unclear. KYC disputes, missed-deadline cases, account closure and fund confiscation questions go to a human. Provide the request or submission time and the email message or error details, while keeping identity documents on the secure verification channel.