Metaspins identity verification, also called Know Your Customer or KYC, checks information such as identity, age and address. The accounts team will email you when verification is required.
Where to start
- Log in and select your profile/avatar.
- Open Preferences, then Open Verification.
- Follow the provider's on-screen requirements and upload the requested documents through the verification page.
Direct link
Open verification here: https://metaspins.com/account/preferences#kyc-verification. Use the secure verification page for documents rather than posting identity documents, passwords or security codes in player chat.
Timing and restrictions
Respond to or acknowledge a verification request within 30 days. This response deadline is separate from review time, which is usually around 15 minutes after documents are received but can take longer. Account or withdrawal restrictions may apply while checks are pending; support must confirm your individual status.
Metaspins accepts a utility bill, bank statement or government-issued letter as Proof of Address when it shows your full name and residential address, was issued within the last three months, and has all four corners clearly visible.
Document checklist
- Your full name is visible.
- Your residential address is visible.
- The issue date is within the preceding three months.
- The full document and all four corners are visible.
- Text and details are clear enough to read.
Submission
Follow the verification request and upload through the secure verification page: https://metaspins.com/account/preferences#kyc-verification. The provider or accounts team reviews the actual document; meeting this checklist does not guarantee approval of every individual submission.
If rejected
Follow any explanation in the verification email. A disputed rejection, inability to provide an accepted document, or missed-deadline case should be reviewed by a human. Use Live Chat or support email for assistance; do not upload the document into public chat.
Metaspins verification reviews usually take around 15 minutes after documents are received. This is an estimate; unclear documents, additional checks or manual review can take longer.
Status updates
Watch the email linked to your account, including spam, for completion messages or requests from the accounts team. Verification status is communicated by email; contact support if you need receipt or review status checked.
Response deadline
Respond to or acknowledge a KYC request within 30 days. That deadline does not mean every review takes 30 days or that a case outcome is automatic at the deadline.
When support should review
Contact support if the request, received-document status or next step is unclear. KYC disputes, missed-deadline cases, account closure and fund confiscation questions go to a human. Provide the request or submission time and the email message or error details, while keeping identity documents on the secure verification channel.