If your Metaspins verification is rejected, check the explanation sent to your registered email address before uploading another document.
Check your documents
| Issue | What to check |
|---|---|
| Unclear or incomplete image | Use a clear image of the entire document. Keep all four corners visible and avoid glare, blur or cropped details. |
| Proof of address is too old | Use a utility bill, bank statement or government-issued letter issued within the last three months. |
| Missing name or address | Your proof of address must show your full name and residential address. |
| Identity or liveness check not completed | Follow the verification provider’s current on-screen instructions and the accounts team’s email request. |
Submit documents securely
- Log in to your Metaspins account.
- Open your profile, then Preferences > Open Verification.
- Upload the requested replacement through the secure verification page.
- Check your registered email, including spam, for the outcome or further requests.
Respond to or acknowledge a verification request within 30 days. This is a response deadline, not a guarantee of approval or a fixed review time.
If you disagree with the result
Contact Live Chat or support@metaspins.com with the request date, any case reference and the rejection explanation. Support can arrange an account-specific review if you cannot provide an accepted document or have missed the response deadline. Approval cannot be guaranteed.
Never post identity documents in public player chat or share passwords, authenticator codes, wallet private keys or recovery phrases.