Metaspins deposits credit after the transfer reaches the required confirmations on its supported blockchain network. A transfer being visible on an explorer does not by itself mean it has credited to your account.
Track the transfer
- Find the transaction hash in the sending wallet or exchange.
- Use an explorer for the exact network selected in the Cashier.
- Review the transfer status, destination and available confirmation information.
Processing time
Blockchain congestion and the sending service's processing can affect timing. Required confirmation counts differ by network and are not given as a fixed table in this article. Support can confirm the applicable crediting requirements.
If the deposit is missing
Provide support with the hash, cryptocurrency, network, amount and transfer time. If you ask for help with a hash and an uncredited deposit, there is no mandatory waiting period before a support review.
A Completed status in your sending exchange does not always mean the transfer is already available on the blockchain or credited by Metaspins.
Check the lookup
- Copy the actual blockchain transaction hash from the exchange's transfer details.
- Confirm the cryptocurrency and network used.
- Search an explorer for that network and check the destination address.
Possible causes
The sending service may still be processing or broadcasting the transfer. A wrong network explorer or a mistyped transaction hash can also cause an empty search result. Do not treat an empty result alone as proof of which system caused the delay.
Who can help
Ask the sending exchange to confirm broadcasting and the correct hash/network. If you have a hash and need Metaspins to review the missing deposit, share it with support together with the currency, amount and transfer time. No mandatory waiting period applies before that review.