Respond to or acknowledge a Metaspins KYC request within 30 days. Follow the accounts team's email instructions for documents or additional information.
If you need help
Use Live Chat or support email if you cannot provide the requested information, believe a rejection is incorrect, or have missed the response deadline. A human must review these cases.
Account outcomes
The accounts team must review any restrictions, closure, confiscated funds or deadline exception for your individual case. A missed response deadline does not establish an automatic outcome in a general support answer.
Information for the review
Provide the verification request date, available case reference, the issue you need reviewed and any relevant error message. Upload identity documents only through the approved secure verification process. Acknowledging a request is different from having verification completed.
Metaspins may carry out verification itself or through a recognised third-party provider to check identity, age and contact information. Follow the privacy information and instructions presented during verification.
Submitting documents
Use the secure account verification page: https://metaspins.com/account/preferences#kyc-verification. Do not send identity documents in public player chat or share passwords, authenticator codes, QR setup secrets or wallet private keys.
Privacy and checks
Verification can involve sharing required details with the provider and retaining information for compliance purposes. Consult the current website Privacy Policy and provider notice for the applicable data practices; this article does not specify a universal retention period.
Account or privacy concerns
Contact support for individual verification or privacy questions. KYC disputes and questions about account closure or confiscated funds require human review of the verification record.
Privacy Policy
Current privacy information: https://metaspins.com/info/privacy-policy/.