Metaspins identity verification, also called Know Your Customer or KYC, checks information such as identity, age and address. The accounts team will email you when verification is required.
Where to start
- Log in and select your profile/avatar.
- Open Preferences, then Open Verification.
- Follow the provider's on-screen requirements and upload the requested documents through the verification page.
Direct link
Open verification here: https://metaspins.com/account/preferences#kyc-verification. Use the secure verification page for documents rather than posting identity documents, passwords or security codes in player chat.
Timing and restrictions
Respond to or acknowledge a verification request within 30 days. This response deadline is separate from review time, which is usually around 15 minutes after documents are received but can take longer. Account or withdrawal restrictions may apply while checks are pending; support must confirm your individual status.
Metaspins may carry out verification itself or through a recognised third-party provider to check identity, age and contact information. Follow the privacy information and instructions presented during verification.
Submitting documents
Use the secure account verification page: https://metaspins.com/account/preferences#kyc-verification. Do not send identity documents in public player chat or share passwords, authenticator codes, QR setup secrets or wallet private keys.
Privacy and checks
Verification can involve sharing required details with the provider and retaining information for compliance purposes. Consult the current website Privacy Policy and provider notice for the applicable data practices; this article does not specify a universal retention period.
Account or privacy concerns
Contact support for individual verification or privacy questions. KYC disputes and questions about account closure or confiscated funds require human review of the verification record.
Privacy Policy
Current privacy information: https://metaspins.com/info/privacy-policy/.