If you lose access to your Metaspins authenticator, request 2FA removal or reset by emailing support@metaspins.com from the email registered on your account. Chat cannot complete a reset.
Registered email still available
Send the request from that registered email and follow the support team's verification process. Keep authenticator codes and setup secrets private; they are not substitutes for the approved reset process.
Registered email also unavailable
Contact a human through Metaspins Live Chat for review. The case must be handed over immediately. There is no published alternate-email reset procedure in these articles, so a request from another address must not be described as automatically valid.
Information to keep private
Do not post passwords, one-time codes, authenticator QR codes, wallet seed phrases or private keys. Explain the access problem and provide available non-secret account or case details requested through the approved support process.