How to Set Up 2FA and Fix Authenticator Code Errors

Two-factor authentication (2FA) adds a six-digit one-time code from your authenticator app when you log in to Metaspins. It adds protection alongside your password.

Enable and use it

Enable 2FA through Profile/avatar > Account Details > 2FA. Set up the authenticator entry using the instructions shown in your own account. Enter the current code on the Metaspins login or setup screen when requested.

Keep the setup private

Never share your code, password, authenticator setup key or QR code with another person. A support chat should not ask you to disclose them. Codes expire quickly, so use the current code for your own Metaspins account.

Removing or resetting 2FA

Removal or reset cannot be completed in chat. Send the request from your registered account email to support@metaspins.com. If you cannot access that email, contact a human for review without assuming that a reset from another address is authorised.

Enable Metaspins two-factor authentication through Profile/avatar > Account Details > 2FA. You need access to your account and an authenticator app that provides the required six-digit codes.

Setup steps

1. Log in and select your profile/avatar.
2. Open Account Details and activate 2FA.
3. Add your own Metaspins entry in the authenticator app using the setup instructions or QR code shown in your account.
4. Enter the current six-digit code on the Account Details setup screen.
5. Save the setup and use the current authenticator code for future logins.

Security

Keep the setup key and QR code private. Enter codes only in the legitimate Metaspins account flow; do not send them to a support agent or public chat.

If access is lost

2FA removal or reset requires a request from your registered email to support@metaspins.com; it is not performed in chat.

If Metaspins rejects a two-factor authentication code, check that you are using the current six-digit code from the authenticator entry created for your own Metaspins account.

Checks

1. Use the correct Metaspins authenticator entry.
2. Enter its latest six-digit code before it expires.
3. If 2FA was just enabled, confirm the entry was created using the setup from your own account.

If login still fails

For removal or reset assistance, email support@metaspins.com from the registered email linked to your account. A reset cannot be performed through chat. Do not share the rejected code or authenticator setup secret with support.

If the registered email is unavailable

This requires immediate human review. Do not assume a different email address can authorise a reset, and do not disclose passwords or security codes as a substitute for verification.