Metaspins does not recommend VPN use, but permits it for connection stability. A VPN must not be used to bypass location or provider restrictions.
Policy limits
Using a VPN does not change the website's access restrictions or your obligations under the current Terms and applicable local requirements. Metaspins does not endorse a named VPN provider or recommend a server country for access.
If access is blocked
Review the current restrictions in https://metaspins.com/info/terms-and-conditions/. Do not change the VPN location to evade a restriction. Contact support if the applicable access rule or error is unclear.
Connection troubleshooting
Test without the VPN to determine whether it affects loading. If the problem persists, provide the error, device/browser and game or page details for technical review after basic troubleshooting.
If Metaspins or a game fails while a VPN is connected, test without the VPN and use basic browser/connection checks. Do not select another country to bypass blocked access.
Checks
- Capture the error and relevant page or game details.
- Disable the VPN and test the same page.
- Check the internet connection and retry after refreshing.
- Try a private window or another browser/device, or clear the relevant cache/cookies if needed.
If the VPN is the cause
The VPN provider or route may be affecting the connection. Metaspins permits VPNs for stability but does not recommend named providers, guarantee their performance, or permit bypassing restrictions.
If unresolved
Give support the page/game, provider when relevant, error, time/timezone and device/browser details. The human team can review after these basic checks.