Use the official Metaspins social channels for community news and updates. Use Live Chat or support@metaspins.com for account, payment or other sensitive questions.
Community channels
- Telegram: https://t.me/Metaspinscom
- Discord: https://discord.com/invite/s8KU5dQvHX
- Twitter: https://twitter.com/metaspinscasino
- Instagram: https://www.instagram.com/metaspinscom
Confirm current links
The official website's Community footer provides the current links. Invitations or handles can change, so use that footer if a saved link is unavailable.
Keep account details private
Do not post balances, identity documents, email addresses, passwords, authenticator codes or wallet secrets in public community groups. Formal complaints and account access problems should be handled by the human support team.
Tell Metaspins Live Chat or email support@metaspins.com that you want to submit a formal complaint. Formal complaints go directly to a human agent for the approved complaints process.
Useful information
Explain the issue and desired review, and provide available ticket, withdrawal, transaction or bet references, dates and relevant screenshots. Use information already available; do not post sensitive account information in public community channels.
Human handling
The support team must confirm the case reference and applicable process. Any outcome, refund or response deadline should be confirmed through the official complaint procedure.
Official policy
The current website footer links to the Complaints Policy. Use that policy for the formal procedure and contact support if you need assistance accessing it.