If a Metaspins withdrawal is rejected, check the email explaining the reason and your active bonuses, deposit wagering and requested verification. These are common conditions to review, rather than a diagnosis of your individual account.
What to check
- Inbox and spam folder for the rejection reason.
- My Account > Bonuses for an active bonus or unfinished wagering.
- The 1x real-money deposit wagering requirement.
- Any KYC request or account restriction.
- The selected cryptocurrency, supported destination and current Cashier minimum.
Welcome Bonus condition
An active Welcome Bonus blocks withdrawal. Complete its 40x bonus-funded qualifying wagering or cancel it first. Cancellation removes bonus funds and all locked winnings, including winnings from real-money casino bets. Only the remaining unspent deposit is preserved.
If the reason is unclear
Contact support with the withdrawal reference and rejection message. KYC disputes, missed verification deadlines, and account closure or confiscation questions require human review of the actual case.