With an active Metaspins Welcome Bonus, bets use real-money funds first. Bonus funds are used after the real-money balance is depleted. Winnings from both kinds of bets are held in the locked bonus balance.
What this means
- Real-money-funded bets do not advance the 40x Welcome Bonus requirement.
- Eligible bonus-funded bets advance that requirement at the applicable game contribution rate.
- All winnings remain locked while the bonus is active, including winnings from real-money-funded casino bets.
- The seven-day deadline starts at bonus crediting, even before bonus-funded wagering begins.
Balance example
Start with a $100 deposit and $100 bonus. A $10 real-money bet leaves $90 in unspent deposited funds. If that bet returns $20, the $20 goes into the locked bonus balance, making that balance $120. Cancelling at this point preserves $90 and removes the $120 bonus balance. This illustrates balance treatment only; a $10 bet exceeds the $5 maximum while the Welcome Bonus is active.
Unlocking or cancelling
Completing wagering converts the full remaining bonus balance and locked winnings into real money without a bonus cashout cap. Cancelling or expiry removes the bonus and all locked winnings; only remaining unspent deposited funds are preserved. Normal withdrawal conditions still apply.
Cancelling an active Metaspins Welcome Bonus removes the bonus and all locked winnings, including winnings from real-money bets. Only the remaining unspent deposit is preserved.
Before you cancel
Cancellation forfeits all locked winnings; their funding source does not protect them. It does not restore money already wagered or unlock the bonus balance. Check the remaining real-money and bonus balances before confirming.
Cancellation steps
- Open My Account > Bonuses.
- Select the active Welcome Bonus and review its balance and progress.
- Follow the on-screen cancellation option and read the forfeiture notice.
- Confirm only if you accept removal of the bonus and all locked winnings.
After cancellation
The remaining unspent deposit is retained. Withdrawal still requires meeting any outstanding 1x deposit wagering, the Cashier minimum, and applicable verification or account restrictions. A withdrawal request does not cancel the bonus automatically. If the cancellation option is unavailable or the outcome is unclear, contact support before proceeding.
The Metaspins Welcome Bonus expires seven days after it is credited if its wagering is unfinished. The system removes the bonus and every locked winning amount, while preserving remaining unspent deposited funds.
Deadline and wagering
The timer begins at crediting, rather than at the first spin. Real-money-funded bets do not advance the 40x bonus requirement. The clock continues while real money is used first and while a bonus waits for its wagering turn. Check the deadline shown in My Account > Bonuses.
Financial outcome
Expiry has the same financial outcome as cancellation. Winnings from real-money bets are also forfeited because they are held in the locked bonus balance. Money already wagered from the deposit is not restored.
After expiry
The expired bonus is not automatically reactivated. If you believe the displayed deadline or balance is wrong, contact support with the bonus details and the time of the issue. Normal withdrawal requirements apply to any remaining real-money funds.
Metaspins blocks withdrawal requests while the Welcome Bonus is active. Complete its wagering or cancel the bonus before requesting a withdrawal; the withdrawal request itself does not cancel it.
Your two options
- Complete 40x wagering on the awarded bonus amount within seven days of crediting. Only eligible bonus-funded bets count. The full remaining bonus balance and locked winnings then convert to real money, without a bonus cashout cap.
- Cancel the bonus. All bonus funds and locked winnings, including winnings from real-money bets, are forfeited. Only the remaining unspent deposit is preserved.
Other withdrawal conditions
Once the bonus is inactive, meet any outstanding 1x deposit wagering, the minimum shown in the Cashier, and applicable verification or account restrictions. There is no maximum per withdrawal and no daily cap.
If you still cannot withdraw
Check My Account > Bonuses and the reason in any withdrawal email. Contact Live Chat or support@metaspins.com if the cause remains unclear. A pending withdrawal without a transaction hash can be referred to support as soon as you ask for help.