To cancel a Metaspins withdrawal, contact support. Cancellation is only possible while the request remains eligible for cancellation; a processed or in-progress payout cannot be cancelled.
Request the check
Use Live Chat or support@metaspins.com. Provide the withdrawal reference if available, currency, amount and request time. Support must check the request's actual status before confirming cancellation.
Important distinction
Cancelling a withdrawal and cancelling a bonus are separate actions. Requesting a withdrawal does not automatically cancel an active Welcome Bonus. Cancelling that bonus forfeits its funds and all locked winnings.
If the withdrawal is pending
You can request help immediately if it is pending and has no transaction hash. Support must check whether the request is still eligible for cancellation before confirming any change.