A zero withdrawable balance does not prove that all your funds are bonus money. An active bonus or other withdrawal condition can block withdrawal even when unspent deposited funds remain.
Check your balances and conditions
- Confirm the cryptocurrency selected in the Cashier matches the balance you want to withdraw.
- Open My Account > Bonuses and check active bonuses and remaining wagering.
- Check outstanding 1x deposit wagering and any requested verification or account restriction.
- Review a withdrawal rejection email if one was sent.
Welcome Bonus balances
Real-money funds are used first during Welcome Bonus play, but all resulting winnings remain locked in the bonus balance. Cancelling removes the bonus and all locked winnings; only the unspent deposit is preserved. Do not assume cancellation restores money already wagered.
If you cannot identify the cause
Share the selected currency, relevant balance screenshot and displayed restriction with support. The human team must check account-specific balances and eligibility.
Metaspins real-money deposits require 1x wagering before withdrawal across all games and products, including Slots, Sportsbook, Live Casino, Table Games and Dice. There are no separate 3x or 10x deposit requirements.
Example
A $100 deposit requires $100 of eligible deposit wagering. The same 1x rule applies regardless of the game or product used. Support can confirm the remaining requirement for an account-specific withdrawal.
Different counters
This is separate from casino bonus wagering and VIP Points. The Welcome Bonus requires 40x the awarded bonus amount, with only eligible bonus-funded bets contributing. VIP Points come from eligible real-money activity under their own multipliers.
Other conditions
Completing deposit wagering does not remove an active bonus restriction or verification requirement. VIP cash rewards and Daily Drop prizes are wager-free; a No-Risk Bet stake refund has no additional wagering of its own. Existing account withdrawal conditions still apply.
Metaspins bonus wagering progress is shown under My Account > Bonuses. Check the specific bonus's requirement, eligible funds, game contributions and deadline rather than relying only on general wagering statistics.
Welcome Bonus progress
The target is 40x the awarded bonus amount. Only eligible bonus-funded bets count: Slots 100% and Game Shows 50%. Real-money-funded bets and excluded categories do not advance it. The deadline is seven days from crediting, and the maximum bet while active is $5.
Other counters
Deposits require 1x wagering across games/products before withdrawal. General account Statistics may show activity totals for the current day and the last seven days, but these totals are not a substitute for a specific bonus's remaining requirement.
If progress seems wrong
Check whether an older bonus is progressing first. Provide support with the bonus, game, available round/bet reference and time if the eligible wagering still appears missing.