Enable the Metaspins Welcome Bonus before making your eligible deposit. No promotional code is needed.
Before you deposit
You must be within 60 days of registration and meet the minimum displayed for your currency in the Cashier. One claim is allowed per account, household, IP address and device. The usual first-deposit rule has a missed-opt-in exception when no bets have been placed and the offer still appears.
Claim steps
- Log in to Metaspins and open Cashier > Deposit.
- Select your cryptocurrency and review the minimum, address, network and any required Tag or Memo.
- Enable the green Welcome Bonus toggle in the Cashier or offer pop-up.
- Make your eligible deposit using the displayed payment details.
- Check the credited bonus and its progress under My Account > Bonuses.
After crediting
The seven-day deadline begins when the bonus is credited. Wagering is 40x the bonus amount; only eligible bonus-funded bets count. The $5 maximum bet applies while the bonus is active. If you enabled the offer but it did not credit, avoid betting with that deposit and contact support for eligibility verification.
If you forgot to enable the Metaspins Welcome Bonus before your first deposit, you may enable it before a second deposit when you have placed no bets and the offer still appears in your account.
When this exception applies
- No bets have been placed.
- The Welcome Bonus is still available in your account.
- You remain within the 60-day claim window and meet the account, household, IP and device limits.
- The second deposit meets the minimum shown in the Cashier.
Next steps
- Check that the Welcome Bonus still appears.
- Enable its green toggle before the second eligible deposit.
- Check My Account > Bonuses after the deposit credits.
If the conditions are not met
Do not assume a later deposit qualifies. Contact support@metaspins.com for a review if the offer has disappeared or your eligibility is unclear. Support must verify the case.
If you enabled the Metaspins Welcome Bonus before an eligible deposit but it failed to credit, support must add it once eligibility is verified, provided no bets have been placed with that deposited balance.
When this applies
- The Welcome Bonus was enabled before the eligible deposit.
- The deposit and account meet the offer conditions.
- No bets have been placed with that deposited balance.
Request a review
Contact Live Chat or support@metaspins.com. Provide the deposit time, currency and amount, and an offer or toggle screenshot if available. Keep the deposited balance unplayed while the crediting issue is reviewed.
What support confirms
Support verifies eligibility and applies the missing bonus once the qualifying conditions are confirmed. If the toggle was off, the missed-opt-in rules apply instead.