If a Metaspins deposit has not appeared, check the transfer details and keep the transaction hash. When you provide the hash and ask for help, support can review the missing deposit without a mandatory waiting period.
Quick checks
- The sending wallet or exchange shows the transfer status.
- The sent cryptocurrency, network, address and any Tag or Memo match the Cashier details.
- The amount arriving meets the Cashier minimum.
- The hash is checked on an explorer for the correct network.
Information for support
Provide the transaction hash, cryptocurrency, network, amount, transfer date/time with timezone and a confirmation screenshot if available. Do not share wallet passwords, seed phrases or private keys.
How status is interpreted
A sending service's Completed label alone does not confirm Metaspins crediting. Network confirmations or broadcasting can still affect the transfer. An absent explorer result can also reflect a wrong explorer or mistyped hash. Support must check the actual case.
A Completed status in your sending exchange does not always mean the transfer is already available on the blockchain or credited by Metaspins.
Check the lookup
- Copy the actual blockchain transaction hash from the exchange's transfer details.
- Confirm the cryptocurrency and network used.
- Search an explorer for that network and check the destination address.
Possible causes
The sending service may still be processing or broadcasting the transfer. A wrong network explorer or a mistyped transaction hash can also cause an empty search result. Do not treat an empty result alone as proof of which system caused the delay.
Who can help
Ask the sending exchange to confirm broadcasting and the correct hash/network. If you have a hash and need Metaspins to review the missing deposit, share it with support together with the currency, amount and transfer time. No mandatory waiting period applies before that review.