Most transfer problems can be prevented by checking the current Cashier details before sending. Do not rely only on an address saved in your wallet.
Pre-transfer checklist
| Check | What to do |
|---|---|
| Currency and network | Match both to the supported selection in the Metaspins Cashier. |
| Address | Copy the current address and check it after pasting. |
| Tag or Memo | Include the displayed reference exactly when required. |
| Minimum amount | Allow for sending-service fees so the amount arriving meets the displayed minimum. |
| Transfer record | Keep the transaction hash, amount, network and time. |
If you already sent an incorrect transfer
A Metaspins deposit sent on the wrong network, to a wrong address, or without a required Tag or Memo may not credit. Recovery is case-specific and may not be possible.
Information for a review
- Transaction hash.
- Cryptocurrency and the network actually used.
- Destination address and any Tag or Memo sent.
- Amount and date/time with timezone.
- Transfer confirmation screenshot if available.
Next step
Contact Live Chat or support@metaspins.com with those details. Support must review the actual transfer; recovery or a refund is not guaranteed. A request for help with a hash does not require a mandatory waiting period.
Future transfers
Use only the current cryptocurrency, network, address and Tag or Memo displayed in your Cashier. Verify the details before sending another transfer.