A Metaspins deposit sent on the wrong network, to a wrong address, or without a required Tag or Memo may not credit. Recovery is case-specific and may not be possible.
Information for a review
- Transaction hash.
- Cryptocurrency and the network actually used.
- Destination address and any Tag or Memo sent.
- Amount and date/time with timezone.
- Transfer confirmation screenshot if available.
Next step
Contact Live Chat or support@metaspins.com with those details. Support must review the actual transfer; recovery or a refund is not guaranteed. A request for help with a hash does not require a mandatory waiting period.
Future transfers
Use only the current cryptocurrency, network, address and Tag or Memo displayed in your Cashier. Verify the details before sending another transfer.