A Destination Tag or Memo is an extra reference used by some receiving wallets to identify the correct customer or account. When the Metaspins Cashier displays one, copy it exactly along with the address.
Address and Tag or Memo
| Field | Purpose |
|---|---|
| Deposit address | Identifies the receiving destination on the selected blockchain. |
| Tag or Memo | Identifies the correct account when the receiving service requires an additional reference. |
Before sending
- Open Cashier > Deposit and select the currency and supported network.
- Copy the current address and any displayed Tag or Memo into your sending wallet.
- Check every field before confirming the transfer.
Never invent a Tag or Memo, enter a random value or reuse details from a different network. If a required field is unclear, ask the sending service or Metaspins support before sending.
If you forgot the reference
A Metaspins deposit sent on the wrong network, to a wrong address, or without a required Tag or Memo may not credit. Recovery is case-specific and may not be possible.
Information for a review
- Transaction hash.
- Cryptocurrency and the network actually used.
- Destination address and any Tag or Memo sent.
- Amount and date/time with timezone.
- Transfer confirmation screenshot if available.
Next step
Contact Live Chat or support@metaspins.com with those details. Support must review the actual transfer; recovery or a refund is not guaranteed. A request for help with a hash does not require a mandatory waiting period.
Future transfers
Use only the current cryptocurrency, network, address and Tag or Memo displayed in your Cashier. Verify the details before sending another transfer.