What is a TX Hash?
A TX hash (also called a transaction ID or transaction hash) is a unique code that identifies your crypto transfer on the blockchain. Every transaction generates one automatically. You can use it to track your transfer on a block explorer and share it with support when investigating a deposit.
Transaction Details: What Each One Means
After contacting us regarding your deposit, we may ask for some or all of the following details:
Detail | What it means | Where to find it |
TX hash / transaction ID | Unique on-chain identifier for your transfer | On wallet app, exchange withdrawal page, or confirmation email. Paste into a block explorer to track |
Coin | The cryptocurrency you sent (e.g., BTC, ETH, USDT) | On wallet app or exchange withdrawal history |
Network | The blockchain used (e.g., ERC20, TRC20, BEP20, Main chain) | On wallet app or exchange, must match the network shown in the Metaspins cashier |
Amount | The exact quantity sent on-chain, network fees may reduce this | Wallet app, exchange withdrawal page, or block explorer |
Timestamp | Date and time the transfer was broadcast or confirmed | Wallet history, exchange withdrawal history, or block explorer |
Where to Find Your TX Hash
Your wallet app: open the transaction in your wallet history and look for ‘Transaction ID’, ‘TX Hash’, or ‘TXID’.
Your exchange withdrawal page: find the completed withdrawal in your exchange history. The TX hash is usually shown alongside the withdrawal record.
Your confirmation email: some wallets and exchanges include the TX hash in the withdrawal confirmation email.
After retrieving your TX hash, paste it into a block explorer to track your crypto transfer:
Still Need Help?
Live chat | Available 24/7 on Metaspins.com |
support@metaspins.com |
If you still have issues finding your TX hash or you can't track deposits, send an email or chat. We’re available round-the-clock to help you figure out what could be wrong.