Most deposit issues on Metaspins are due to a small number of avoidable mistakes. It takes less than a minute to check these out before sending your crypto. This guide covers the most common ones and how to avoid them.
Common Mistakes at a Glance
In this table, you'll find the most common crypto deposit mistakes, what they cause, and how to avoid them:
Mistake | What goes wrong | How to avoid it | Severity |
Using the wrong network | The deposit does not arrive. May not be recoverable. | Always match the network shown on your cashier. Check before sending. | ⚠️ High |
Omitting the XRP Destination Tag | Deposit fails or is permanently lost. | If a tag is shown in your cashier, always include it when sending XRP. | ⚠️ High |
Sending below the minimum deposit amount | Deposit will not be credited automatically. | Send slightly above the minimum to account for network fees. | ? Medium |
Reusing an old deposit address | The deposit may not be credited if the address has changed. | Always use the deposit address from the cashier for each deposit. | ? Medium |
Sending the wrong coin to an address | Funds are lost permanently. For example, sending ETH to a BTC address can’t be reversed. | Confirm the coin and address match before sending. Never guess. | ⚠️ High |
Ignoring the ‘Completed’ status on your exchange | Exchange shows completed before the transaction is on-chain. Player waits for Metaspins when the issue is with the exchange. | If your deposit isn’t showing, check the TX on a blockchain explorer first. If it’s not there, contact your exchange. | ? Medium |
Not having the TX hash ready | Support investigations are delayed without the transaction ID. | Save your TX hash as soon as you send. Find it in your wallet, exchange history, or confirmation email. | ? Low |
Pre-Send Checklist
Before carrying out any crypto deposit, do a quick run through these six checks:
I have copied the deposit address directly from my Metaspins cashier.
The network I am sending on matches the network shown in my cashier.
The coin I am sending matches the deposit address (e.g. sending USDT to a USDT address).
The amount I am sending is above the minimum deposit for this coin, plus a little extra to cover network fees.
If sending XRP, I have checked my cashier for a destination tag and included it.
I have noted my TX hash (Transaction ID) so I can track the deposit or share it with support if needed.
Already Sent? What to Do Next
If your deposit has already gone wrong, have a look at the appropriate guides below on what to do next, depending on your issue:
Deposit not showing at all → See: My Deposit Isn’t Showing
Sent on the wrong network or to the wrong address → See: I Sent Crypto to the Wrong Network or Address
Exchange shows completed, but the deposit hasn’t arrived → See: My Exchange Shows Completed, But My Deposit Hasn’t Arrived
Not sure what information support will need → See: What Is a TX Hash?
Still Need Help?
If the guides above don't help you resolve the issue, contact our support team via email or live chat and have your TX hash ready.
Live chat | Available 24/7 on Metaspins.com |
support@metaspins.com |