Withdrawal Troubleshooting: Balance, Button, Wallet & BCH Issues

My Withdrawable Balance Shows Zero

1. Refresh the page.

2. Sign out of your Metaspins account.

3. Clear the browser's cache and cookies.

4. Now log back in and retry the withdrawal process once more.

If you have followed the above steps and still can’t find the funds in your withdrawable balance, it means your funds are held in your bonus balance. What you'll have to do then is check your bonus balance while logged in by clicking on your balance next to the cashier button and double-check you have any active bonuses on your personal account bonus page.

The Withdrawal Button Doesn’t Work

If you notice the withdrawal button won’t work, then consider the following:

1. Check if your wallet address was entered correctly and placed in the appropriate field.

2. Next, confirm that the withdrawal amount you entered is correct and placed in the right field.

3. Now refresh the payment page, and also clear your browser's cache and cookies.

4. Try the withdrawal button again after refreshing.

Wallet Address Error

• Double-check your wallet address and ensure it was typed or pasted correctly. Having just one incorrect character will generate an error.

• Another solution is to try using a different wallet address. But if you don’t have another wallet, try creating one with Blockchain.com, MetaMask, or Trust Wallet.

Bitcoin Cash (BCH) Withdrawal Issue

If you are unable to withdraw your BCH, this is usually because the wallet address is missing the required ‘bitcoincash:’ prefix. The address should be entered as: bitcoincash:yourwalletaddresshere

Should you still experience problems, contact us with a screenshot and we’ll help you confirm the correct format.

Still Need Help?

If none of the solutions above resolve your issue, contact our support team via live chat or email. We're reachable at all times to help you out. You should also include a screenshot of the error to help us investigate faster.