Check Your Email First
When your withdrawal is declined, we'll send you an email with the reason within 5 minutes. Go to your email app and check the inbox and spam folder before taking further action.
Common Reasons & Fixes
Cause | Why it happens | What to do |
Active bonus | A bonus is active on your account. Withdrawals cannot be initiated while a bonus is still active. | Check your active bonuses at bonuses and meet the wagering requirements or cancel the bonus before withdrawing. |
Wagering not completed | Each deposit must be wagered fully before funds can be withdrawn. The requirements vary by game type. | Confirm how much wagering is left. Contact the support team via live chat or email to know the exact outstanding amount. |
Zero withdrawable balance | Your balance may be in bonus funds rather than real funds. Bonus funds cannot be withdrawn directly. | Check your balance breakdown and active bonuses at bonuses. |
Wagering requirements are:
Slots: 1x the deposit amount
Sportsbook, live casino, table games, video poker, Hi-Lo, plinko, Goal, Mines, and Aviator: 3x
Dice games: 10x
Still Need Help?
Live chat | Available 24/7 on metaspins.com — can check your wagering balance |
support@metaspins.com |
If you still can't withdraw funds after checking the common reasons and fixes above, contact the support team on metaspins.com for assistance. We are available 24/7 via live chat to help you check your remaining wagering balance and account status directly.