Lootbox Claims, Prize Conditions and Missing Prizes

Metaspins Lootboxes can be claimed daily at 14:00 UTC. You must have made at least one deposit to be eligible.

Claim steps

1. Log in and open the Lootboxes page: https://metaspins.com/lootboxes/.
2. Check the countdown and available claim.
3. Claim the available Lootbox and review the prize conditions.

Promotional days

Some promotional days offer additional claims at 17:00 and 19:00 UTC, for up to three claims that day. These extra times apply only when the promotion is offered; they are not a guarantee of three daily claims.

Prizes and eligibility

Prizes can include Daily Drop tickets, deposit bonuses, spins or cash, with conditions specific to the prize. Eligible real-money activity and VIP level can affect the reward; eligible Sportsbook activity can contribute. Most prizes expire after one day if unclaimed or unused. If a claim appears missing, provide support with the date, claim time and available screenshot.

Each Metaspins Lootbox prize has its own conditions. Most prizes expire after one day if unclaimed or unused, so check the displayed terms as soon as the prize is issued.

Common conditions

• Spins and bonuses usually have 40x wagering, seven days to complete, and a $5 maximum bet, unless that prize states otherwise.
• A deposit-linked bonus or spins offer must be enabled before the eligible deposit.
• Daily Drop tickets from a Lootbox are valid for that day's draw.
• A prize can be linked to a specific game; check its terms or the Rewards section for the title.

Check the separate deadlines

The short claim or use window and the wagering completion window are different conditions. Do not assume every prize has the Welcome Bonus's balance rules or timer start. Follow the conditions displayed for that particular prize.

Expired or unclear prizes

Expired Lootbox rewards are not reactivated automatically. Check My Account > Bonuses for the expired status: https://metaspins.com/account/bonuses. Contact support with the reward type and issue time if the status or terms appear incorrect.

For a Metaspins Lootbox prize that requires a deposit, enable the prize's green toggle in Cashier > Deposit before making the qualifying deposit.

Before depositing

Check the prize's claim or use deadline, required deposit, eligible currency and game, wagering conditions and maximum bet. Most Lootbox prizes expire after one day if unclaimed or unused; the specific prize terms govern any exception.

Activation steps

1. Open the awarded prize and read its terms.
2. Open Cashier > Deposit and enable the corresponding offer.
3. Verify the currency, network, address, minimum and any Tag or Memo.
4. Make the eligible deposit before the offer expires.
5. Check the reward in Rewards, My Account > Bonuses, or the linked game.

If it does not appear

Give support the prize type, claim time, deposit details and available screenshot. Support must review the prize's eligibility; the mandatory manual-credit rule for an opted-in Welcome Bonus is not a general promise for every Lootbox prize.