If a promotional reward or the game linked to free spins is missing, check the offer in your logged-in account and read its specific conditions and expiry.
Where to look
- Lootbox prizes: the Lootboxes page, Rewards or My Account > Bonuses, depending on the prize.
- Daily Drop: your tickets and results on the Daily Drop page.
- Free spins: the game named in the prize or your Rewards section.
Check the right deadline
Different promotions have different claim and use deadlines. Follow the conditions shown with the specific prize. For personal VIP information, use your logged-in VIP dashboard.
Ask support to review
Contact Live Chat or support@metaspins.com with the reward type, issue or claim time, game or ticket details and a screenshot. Do not send passwords or security codes.