If Metaspins VIP Points are not increasing, first check the funds used, the game's configured RTP multiplier, or the Sportsbook settlement status. The live VIP Club progresses through Points rather than a fixed number of spins.
What to check
- Casino wagers must use real-money funds. Bonus-funded bets do not earn Points.
- Casino Points use the configured RTP multiplier, so equal stakes on different games can earn different Points.
- Sportsbook Points require settlement, odds of at least 1.10, and no void or cashout.
- Winnings do not add extra Points. The eligible wager or stake is the calculation base.
If the discrepancy remains
Open your profile/avatar to review the displayed level and Points. Give support the game or event, available round/bet ID, real-money wager amount, and date/time with timezone. Support can check the activity and crediting records.