Gambling involves the risk of losing money and should never be treated as income or a way to recover losses. Set affordable limits for money and time, take breaks and stop if play no longer feels under your control.
Signs to pause
- Chasing losses or spending money needed for everyday costs.
- Borrowing to gamble or hiding how much you spend.
- Finding it difficult to stop or taking risks to maintain a promotion or level.
- Gambling affects your work, relationships or wellbeing.
Ask for a break or self-exclusion
For a Metaspins self-exclusion or account-closure request, contact a human support agent through Live Chat or support@metaspins.com. These requests must be handed over immediately.
Making the request
State clearly whether you are requesting self-exclusion or account closure. The human team must explain the applicable procedure and confirm any action taken.
What is not confirmed by a chat answer
An acknowledgement of your request does not itself complete self-exclusion or account closure. The human support team must explain the applicable process and confirm the action taken.
If a transfer is unavailable
Use the official support email and clearly identify the account request. Keep passwords, security codes and identity documents out of public chat. Wait for the support team's confirmation of the action rather than treating a general acknowledgement as completion.
Support beyond your account
Consider speaking to someone you trust or a qualified local gambling-support service. Account support can explain the available account restrictions; it does not replace independent professional help.