KYC is an identity verification step that you may undergo before withdrawing funds from your account.
All players may at some point need to complete a KYC verification. The accounts team will contact you by email when this is required.
What Is KYC?
KYC (Know Your Customer) is a check carried out to confirm your age, identity, and contact details. Metaspins does this to keep your account safe and to verify you're a real person. We also include the extra step called "proof of liveliness" just to ensure you’re a real human during the verification process.
What if Proof of Liveness?
Proof of Liveness is a very short and simple process for all those who truly use their own identity. You just have to make a short recording of your face in circular motion.
What is stolen identity and how does Metaspins fight it?
At Metaspins we do our best to keep out the ‘bad guys’. We use state of the art solutions to ensure the documents are legitimate as well as a person sending it is the same one that is on the photo ID document. To do this, along with the Photo ID and Proof of Address, we also ask you to ‘show yourself’ i.e. provide the so-called Proof of Liveness. If this is not enough for you, eg, you share a laptop with someone else, use 2FA solutions which will further boost your account’s safety.
Why Does Metaspins Require KYC?
KYC checks may be carried out to confirm your age, identity, and contact details. It also helps to prevent money laundering and ensures compliance with terms 9.2 to 9.4. If you don't complete KYC, Metaspins may have both deposits and withdrawals blocked until verified. However, the team will always reach out by email with clear instructions when identity checks are needed on your account.
Note: Ensure the information you provided for KYC verification is true, updated, and correct.
How to Complete KYC
Self-Initiated KYC
You can verify at any time from your account settings with these steps below:
Log in to your Metaspins account.
Click your Avatar at the upper right corner of the homepage.
Choose “Preferences” and select “Open Verification”.
Follow the steps provided by the third-party KYC provider.
Visit the verification page directly to begin the KYC process.
KYC Requested by the Accounts Team
If the security team identifies your account for verification, an email will be sent to you with clear instructions. Check your inbox and spam folders regularly for the latest messages from Metaspins to avoid any disruption.
Document Requirements
A. Proof of Identity
The documents accepted as proof of identity are:
ID Card
Passport
Driver's License
All four corners of the ID must be visible in the same image.
All details must be clearly readable.
Proof of address is in must be in PDF while proof of ID must be in JPEG
The signature must be clearly visible.
Full name on the document must match the Metaspins account name.
Document must not expire within the next 3 months.
You must be 18 years old at least.
B. Proof of Address
For address verification, these are the eligible and unacceptable documents:
Accepted – Utility bill, bank or credit card statement, tax invoice, or government-issued residential certificate.
Not accepted – Screenshots, mobile phone bills, medical bills, receipts, or insurance statements.
All submitted documents must not be older than 3 months from the date of issue and should be in PDF only. Your full name on the documents must match what's on your Proof of ID.
Callout - You can use your ID for address verification if it has information about your place of residence. In this case, a separate document will be needed for identity verification.
Source of Wealth & Source of Funds
Occasionally, SOW and SOF documents may be required as part of the checks at Metaspins. It's standard procedure to determine the origin and legitimacy of your overall wealth (SOW) or the funds being deposited and withdrawn (SOF). Some examples of wealth sources are ownership of a business, employment income, inheritance, or investment returns. For fund sources, your personal savings, pension releases, share sales, inheritance, or gifts are all recognized.
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