Metaspins deposits credit after the transfer reaches the required confirmations on its supported blockchain network. A transfer being visible on an explorer does not by itself mean it has credited to your account.
Track the transfer
- Find the transaction hash in the sending wallet or exchange.
- Use an explorer for the exact network selected in the Cashier.
- Review the transfer status, destination and available confirmation information.
Processing time
Blockchain congestion and the sending service's processing can affect timing. Required confirmation counts differ by network and are not given as a fixed table in this article. Support can confirm the applicable crediting requirements.
If the deposit is missing
Provide support with the hash, cryptocurrency, network, amount and transfer time. If you ask for help with a hash and an uncredited deposit, there is no mandatory waiting period before a support review.