Metaspins ensures that gambling online is safe and entertaining by promoting responsible gaming and features that can help to prevent gambling-related harm. You’ll get various tools that can help you manage your habits. Need support? Our team is always here to help.
Our Commitment to Safe Play
Metaspins is run by 3-102-959384 SRL, incorporated under the laws of Costa Rica with registration number 3-102-959384, and it holds a licence from the Anjouan Offshore Finance Authority (AOFA). We follow all AOFA responsible gaming requirements and closely monitor each account for signs of problem gambling.
Keep in mind that gambling is meant to be fun. If you are losing the fun or spending more time or money than you should, we advise that you set responsible gaming tools accordingly or contact our support team.
Responsible Gaming Tools
We provide multiple responsible gaming tools. Once you activate anyone, it takes effect immediately. Here are the available tools:
Tool | What it does |
Deposit Limits | Limit on how much you can fund in a certain period. It takes effect immediately and requires a cooling-off period before they can be removed. |
Cooling-Off Period | Rest from gambling for a limited time. Can be from 24 hours, 3 days, 7 days, 1 month, 3 months and 6 months. |
Self-Exclusion | Stop playing Metaspins permanently or on a temporary basis. You self-exclude for 1 day, 1 week, 2 weeks, 1 month, 3 months, 6 months, 9 months, 1 year, 3 years, Lifetime. You stop receiving marketing communications during self-exclusion. |
Reality Check | Session timer with pop-ups to display session duration, total wagers, and wins/losses |
Self-Assessment | A set of 20 questions and answers to assist you in determining if your gambling is still in safe limits. If you answer yes to two or more questions on the Gamblers Anonymous, it’s best to seek help or self-exclude. |
You access these tools via the responsible gambling page or by contacting customer support.
Signs You May Need Support
There are some signs that may show that your gambling habits are becoming a problem. We've provided some of them below:
High frequency or erratic deposits
Repeated withdrawal reversals
Long gambling sessions without breaks
Agitation or distress in communications
Attempts to circumvent deposit/loss limits
Should you see any of these signs, we encourage you to use our tools or contact the organizations we will be discussing below.
External Support Organisations
You can always get free and confidential help from these organizations if you're struggling with gambling problem:
Organisation | What they offer | Website |
GamCare | Offers free information, advice and counselling for people with problem gambling. | gamcare.org.uk |
GambleAware | Get free resources and referrals to specialist treatment for gambling-related harm. | begambleaware.org |
Gamblers Anonymous | Support groups among peers and a 20-question tool for self-evaluation. | gamblersanonymous.org |
Age Verification
Metaspins doesn't allow any form of underage gambling. We don't allow persons below 18 years old to sign up, deposit, or play.
When we detect that a user was able to register on the site despite being underage, we close their account with immediate effect and refund any deposits (except for the frozen funds under AML obligations). Plus, the account will forfeit any winnings.
Marketing & Communications
Note that Metaspins does not send marketing communications to:
Self-excluded players
Players in a cooling-off period
Underage individuals
Licensing and Oversight
Metaspins operates with a license from the Anjouan Offshore Finance Authority (AOFA). Moreover, our brand is run by 3-102-959384 SRL, incorporated under the laws of Costa Rica with registration number 3-102-959384.
Need Help? Contact Us
You don't have to deal with responsible gambling problems alone. Our support team is available 24/7 via live chat and email. We take responsible gaming requests as a priority, and we implement them immediately after your request.
Live Chat | |
Available 24/7 |